Customer Support Engineers

Summary:

Deploy, troubleshoot, and support security software product for VoIP (SIP, SCCP/Skinny, etc) networks; deploy security software product for VoIP networks and related areas; provide technical support by email, phone and being on-site. Duties include troubleshooting L3-L7 problems, design and implement secure VoIP network solutions. Participate in testing cycles of software releases; replicate customer networks in the lab, stage upgrades, run functional tests; Position may incur travel for up to 30% including some international travel occasionally. This is a customer-facing role. Qualified candidates must have extensive experience working directly with customers and have proven capacity to establish relationships and build trust with customers.

Key Skillsets:

• Excellent verbal and written communications skills are needed
• Expert knowledge in SIP and/or SCCP
• Ability to managing multiple customer accounts at the same time
• Must be able to deliver under pressure and remain calm under crisis situations
• Must have the following hands-on, practical knowledge on:
  • Design, deployment, testing and support of VoIP networks, including SIP, SCCP/Skinny and IMS
  • TCP/IP, strong
  • Unix/Linux
  • debugging/troubleshooting skills

Hours: Position for Daytime Resource

*Foreign Language a plus but not required.

Send your resume to: careers-usa@sipera.com