Andy Asava
Vice President, Worldwide Sales
E-mail: salesinfo@sipera.com
Phone: +1-214-269-2439
Fax: +1-214-206-3215
Sipera Systems has partnered with ZOOM International, a provider of interaction recording and quality management solutions for contact centers and UC environments. By integrating Sipera UC security systems with the ZOOM Quality Management Suite, contact centers can ensure their unified communications are secure, and compliant with industry security and privacy mandates.
ZOOM and Sipera have teamed to create a flexible and secure call recording solution for a Children’s Hospital.
For the Children’s Hospital, the ZOOM multichannel interaction recording solution is supporting the campus environment across two data centers, while Sipera secures remote agents’ communications.
The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance. Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and WFM integration. ZOOM International recently released version 4.7 of the ZOOM QM Suite, which provides an extensive feature set focused on compliance with PCI-DSS and other security standards.
Sipera's UC-Sec appliances proactively address security risks associated with UC applications such as VoIP, instant messaging, IP video and collaboration tools, enabling enterprise customers to adopt UC applications and apply comprehensive security. Sipera's groundbreaking "Borderless UC" architecture enables all communications to be encrypted and compliant on any UC device, at any internal and external location.
About ZOOM International
With a passion for technology coupled with an in depth understanding of IP Telephony and the Contact Center industry, ZOOM International places the customer and partner as the number one priority through continuous innovation and service excellence.
ZOOM's ever growing worldwide team consist of the best IP telephony specialists, internal developers, trainers, dedicated worldwide sales team, a friendly support team and knowledgeable contact center/quality management consultants.
ZOOM was founded in 1999 in Prague and now has offices worldwide to deliver its services and products to more than 4000 customers in 40 countries and has been awarded Deloitte Technology Fast50 Central Europe and Cisco awards.
For more information visit http://www.zoomint.com
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